Suzanne Clarke CV

  • Research Lead, BBC Research & Development

    2018 - 2025
    Leading a small team of researchers dedicated to innovation in public service media, I apply mixed method research to projects that prioritises accessibility and inclusivity.

  • Senior UX Designer, BBC

    2015-2018
    Applying qualitative and quantitative UX research methods to enable conversation with young audiences in a way that feel equitable and engaging, while generating honest, strategic insight.

  • Digital Designer

    2000 - 2015
    Creative lead on digital products producing UI designs, protoypes, wire framing, customer journeys, personas, and JTBD frameworks.

Skills

User-Centered Research

Applied qualitative and quantitative research methods on projects uncovering core user needs to inform product development opportunities. I am highly experienced in engaging people with disabilities.

Team lead and mentor

Guiding early career colleagues to meet their career and personal development goals, modelling a working practice of continuous learning, regular feedback and accountability.

Public Service Innovation

Working in agile product teams, innovating to support assistive technologies on future facing products and services. Using creative delivery, user journeys, personas, and JTBD frameworks.

Accessibility & inclusivity

Experience of planning and conducting inclusive research studies with a diverse range of audiences. Founding member of the BBC’s Accessibility champions network, advising the organisation on accessibility best practices.

Participatory Research

I believe in the power of people to make societal change, and run open and creative research sessions designed to ensure everyone can voice their opinions in the ways that work best for them.

Prototyping

Design and build of physical prototypes for use in user research, which helps people to imagine different futures through forward looking product design.

Education

Always learning…..

  • 1997-2000, Leeds Metropolitan University

  • 1996-1997, Liverpool John Moores University

  • Grades A, B, B. 1995-1998

  • Grades B and above